My Account

+  How can I update my contact information?

Simply email your updated contact information to servicing@platautofinance.com or call our Customer Service team at 1-727-451-4248.

+  Where can I update my email address?

Simply email your updated email address to servicing@platautofinance.com or call our Customer Service team at 1-727-451-4248.

+  Where can I find my Platinum Auto Finance account number?

Your account number can be found on your welcome letter or monthly statement.

+  How do I request an SCRA (Servicemembers Civil Relief Act) account modification?

Email us at servicing@platautofinance.com or call our Customer Service team at 1-727-451-4248. One of our customer care representatives will review your account for eligibility in this program. We will require a copy of your formal active duty orders or enlistment papers, as well as a letter requesting SCRA assistance. You can fax that information to 1-727-261-6262 or email it to servicing@platautofinance.com.

+  May I pay off my auto loan early? Will I incur charges for doing so?

You can pay off your loan at any time without a prepayment penalty or extra charge. All payoffs must be made by certified funds such as cashier’s check, money order or PayNearMe.

+  I have already made my payment today. Why do you continue to call me?

If your account was delinquent today, it was placed on a call list for follow-up. We appreciate your payment today, but it may be tomorrow before our phone system is updated. Thank you for your understanding.

Co-borrowers

+  Is it OK for a co-borrower to make a payment on an account?

Yes. Co-borrowers can make payments using the same methods as primary borrowers.

+  Does Platinum Auto Finance mail billing statements to the co-borrower?

No. Billing statements are mailed to the primary borrower listed on the account.

+  Is a co-borrower legally responsible for making payments on the loan?

Yes. A co-borrower has the same fiduciary responsibilities as the primary borrower listed on the account.

+  Will Platinum Auto Finance attempt to collect delinquent accounts from a co-borrower? Are co-borrowers responsible for a deficiency debt balance?

Yes. Co-borrowers have the same fiduciary responsibilities as the primary borrower listed on the account.

Payments

+  Where should I mail my payments?

You can mail your check or money order to:

Platinum Auto Finance
Attn: Payment Processing
25 North Main Ave.
Clearwater, FL 33765

+  How can I set up monthly auto draft?

Please complete our ACH Recurring Payment Authorization form and email it back to us at servicing@platautofinance.com.

+  Can I make a payment a few days late?

Your contract has a “no grace period” clause. This means you will owe additional interest – and possibly late fees – if you do not make your payments according to the scheduled due dates. If you need to make a payment arrangement, please call our Customer Service team at 1-727-451-4248 or email us at servicing@platautofinance.com.

+  How do I obtain information about my remaining balance (get a payoff quote)?

You can request a 10- to 15-day payoff quote by calling a Customer Service team representative at 1-727-451-4248 or by emailing your request to servicing@platautofinance.com. Please mail your check to:

Platinum Auto Finance
Attn: Payoffs
25 North Main Ave.
Clearwater, FL 33765

+  What is the difference between Principal and Interest, and how does this affect my payments that I owe to you?

Here is a simple equation for calculating your principal balance.
TOTAL SALES PRICE – DOWN PAYMENT AND/OR TRADE-IN VALUE = PRINCIPAL BALANCE

Principal is the amount you borrowed. It is also referred to as the “amount financed.” (If this is confusing, we apologize. We are required to refer to it this way under applicable laws.)

Interest is what we charge for the credit extended to you. It is the Annual Percentage Rate (APR) disclosed in your retail installment contract.

Simple Interest means that you are accruing interest daily on the unpaid principal balance. Each payment you make first covers the daily interest that has accrued. The remainder of the payment is applied to principal, assuming there are no late fees or other charges owed. You will find that the principal balance will decrease slowly at the start of your payments compared to later in your payment schedule. As you pay down principal, there is less interest to pay and more of your payment goes to reduce the principal balance. If you make all of your payments according to the scheduled due dates, your account will be paid in full by the maturity date.

When payments are late, the principal balance doesn’t go down as much from that payment as it was originally scheduled under your contract. Your payment covers the original interest it was scheduled to cover plus the extra late days of interest and any applicable late fees, reducing the amount of the payment applied to your principal balance. If you do not add additional money to your scheduled payment to cover this additional interest and fees from late payments, your scheduled last payment will not pay what you owe us.

+  What happens to my payments and my payoff of the loan when you defer or extend my loan?

You are not required to make any payments during the deferment or extension period. However, these payments are not forgiven. You are still required to make these payments. They are simply moved to the end of the term on your loan. Interest continues to be charged during the extension period.

+  How do I obtain a copy of my payment history?

You can call a Customer Service team representative at 1-727-451-4248 or email your payment history request to servicing@platautofinance.com.

+  My payment due dates don’t match up with when I get paid. What can I do?

We will be happy to help you change your current due date. Just call a Customer Service team representative at 1-727-451-4248 or email us at servicing@platautofinance.com.

+  My bank information has changed. I am set up for monthly auto-draft, but you have my old information. What should I do?

If you would like to activate recurring payments on your new checking account, savings account or debit card, you will need to complete a new ACH Recurring Payment Authorization form. Please email the completed form to servicing@platautofinance.com. Feel free to call Customer Service at 1-727-451-4248 with any questions.

My Vehicle

+  My vehicle was in an accident, stolen or impounded. What do I do now?

After you file a report with the applicable authority or organization (i.e., police, auto insurance, etc), please contact our Customer Service team at 1-727-451-4248 to be directed to the proper department.

+  My vehicle was repossessed. What do I do now?

Please call Customer Service at 1-727-451-4248, and we will guide you through next steps.

+  I have questions about my vehicle warranty. How can I get more information?

You can contact the dealership where you purchased your vehicle, and request to speak with someone in Finance. You can also contact our Customer Service team at 1-727-451-4248 or by email at servicing@platautofinance.com


Insurance

+  What kind of insurance do I need on my vehicle to cover my loan with Platinum Auto Finance?

Insurance coverage is mandatory. Your contract includes a requirement to maintain an insurance policy on your vehicle with comprehensive and collision coverage that adheres to state law requirements, at a $500 maximum deductible.

You must ensure that anyone who will drive the vehicle is listed as a “driver” on your insurance policy. In addition, all parties on the contract must be listed as drivers on the insurance policy, whether or not they plan to drive the vehicle.

The Loss Payee address is:

Platinum Auto Finance
P.O. Box 390191
Minneapolis, MN 55439-0191

If you have any questions about insurance requirements, please email funding@platautofinance.com.

+  Where do I send proof that I have insurance?

You can mail proof of insurance to us at:

Platinum Auto Finance
P.O. Box 390191
Minneapolis, MN 55439-0191

+  How do I update my insurance policy information on file with Platinum Auto Finance?

To update this information, please call Customer Service at 1-727-451-4248.

+  How do I handle an insurance claim due to physical damage to the car?

Please email us at servicing@platautofinance.com or call Customer Service at 1-727-451-4248. You’ll need to have the following information available:

• Date of the accident
• Insurance company’s name and phone number
• Claim number
• Insurance adjuster’s information, if applicable

+   How do I get my insurance repair check endorsed?

Please send your insurance check to Platinum Auto Finance, but first endorse the check yourself. When the repairs are complete, send us the final repair bill and photos of the repaired car. Once we receive proof of repairs, we will endorse the check and send to the repair shop. You can mail all insurance-related information to:

Platinum Auto Finance
Attn: Insurance Claims
25 North Main Ave.
Clearwater, FL 33765


Titles

+  I moved to another state. How do I transfer my financed title to the new state?

Please refer to your new state’s Department of Motor Vehicles (DMV) for its registration requirements. If your new state requires the title in order to register your car, you can fax or email a request for the title on DMV letterhead to 1-727-261-6262 or email it to servicing@platautofinance.com.

+  The primary account holder has passed away. What are the necessary steps to take?

Contact your local Department of Motor Vehicles / Motor Vehicle Division. Some states require you to have an Executor of the Estate, while some require you to go through probate, etc. After getting in touch with your local DMV, reach out to our Customer Service team via email at servicing@platautofinance.com or phone at 1-727-451-4248 to find out next steps.

+  I paid my vehicle off. When will my title be released?

If you have questions about when you will receive your title, please contact us directly so we can look at your specific situation. You can email us at servicing@platautofinance.com or call us at 1-727-451-4248.

+  What do I do with the signed-off title I received?

Please take this title to your local Department of Motor Vehicles (DMV) to receive a title in your name as soon as possible. Refer to your DMV for specific guidelines.

+  What do I do if I lost the signed-off title?

Platinum Auto Finance can provide a notarized Lien Release for you to give your Department of Motor Vehicles (DMV). Just call our Customer Service team at 1-727-451-4248 or email us at servicing@platautofinance.com for further assistance.

+  I am having issues with my first-time registration. The Department of Motor Vehicles (DMV) says the vehicle title is still not in my name. How can I resolve this?

Please call our Customer Service team at 1-727-451-4248 or email us at servicing@platautofinance.com for further assistance.

+  I was informed that my title is electronic. What does that mean to me?

Some states offer and/or require lenders like Platinum Auto Finance to participate in their electronic title (or e-title) programs, also referred to as ELT (Electronic Lien and Title). If you reside in one of the states below, it is possible no paper title for your vehicle has been created.

• Arizona
• California
• Florida
• Georgia
• Hawaii
• Idaho
• Kansas
• Louisiana
• Massachusetts
• New York
• North Carolina
• Ohio
• Pennsylvania
• South Carolina
• Texas
• Utah
• Virginia
• Washington
• Wisconsin

If this applies to you, your title is held as an electronic record and will only be printed upon request of the lien holder (Platinum Auto Finance) and/or the registered owner (you).

As the registered owner of the vehicle, it won’t have much impact that your title is an ELT or e-title. However, if you relocate to a different state, want to change your name on the title, or need a photocopy of your title for any reason, a paper title must first be requested from the state.

This will add to the time it takes for the title to be forwarded to the requesting party. Once the title is printed and mailed back to the lender, it can then be forwarded to another DMV or tag office for updates, or a copy can be forwarded to you, the registered owner.

+  If my title is electronic or an ELT (Electronic Lien and Title) / e-title, how will I get my title once my loan is paid off?

Once your loan has been paid off, we will send a confirmation to you and an electronic notification to the state. Once that’s received, the lien information is removed from the title record.

As the registered owner of the vehicle, you won’t need to worry about the title unless you relocate to a different state, want to change your name on the title, or need a photocopy of your title for any reason. In those cases, a paper title must first be requested from the state.

+  How much additional time does it take when an electronic title / ELT (Electronic Lien and Title) / e-title needs to be changed into a paper title?

This varies by state and the time of year. As with many other things, title offices have their busy seasons, and during busier times of the year it may take longer for a paper title to be issued. Once a request for a paper title has been submitted to the state, waiting for the document can add as little as one day or as long as six weeks to get a paper document to the vehicle owner.

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